Schedule

November 3

Day 1

2:00 pm
  ET
Arrival & Hotel Check-in

6:00 pm
  ET
Welcome Reception

November 4

Day 2

8:00 am
  ET
Continental Breakfast and Networking Activities

9:00 am
  ET
Morning Roundtable: Technology Summit Advisory Panel

10:25 am
  ET
Leveraging Your Data Warehouse: Business Intelligence, Predictive Analytics, Data Visualization

11:30 am
  ET
Scalable Coverage Models: Using a Digital Approach to Reach High Volume Members

12:00 pm
  ET
Lunch and Network Activities

1:30 pm
  ET
Metrics That Matter: Defining Goals, KPIs and Your Measurement System for Customer Success

2:30 pm
  ET
Afternoon Networking

3:00 pm
  ET
Afternoon Keynote

4:00 pm
  ET
Closing Remarks

6:30 pm
  ET
Evening Reception and Dinner

November 5

Day 3

6:00 am
  ET
Monument Run

8:00 am
  ET
Continental Breakfast and Networking Activities

9:00 am
  ET
Improv to Improve - Working through the Member Journey with Club OS + Listen360

Education Seminar

11:00 am
  ET
Extending Your Reach and Influencing Your Members Outside of You Four Walls

11:45 am
  ET
Afternoon Keynote- Speaker pending confirmation

12:30 pm
  ET
Lunch and networking activities

3:00 pm
  ET
Closing Remarks

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