Speaker, Author, Researcher
James has worked with every major industry while advising and training organizations ranging from Global 1000 giants to small, regional companies, non-profits, and professional associations. As one of the most quoted and profiled authorities on loyalty in the traditional mainstream media, James has been profiled and quoted in The New York Times, The Wall Street Journal, Business Week, TIME Magazine, the BBC, and numerous other global and industry publications. He is a frequent guest on CNN, CNBC and Bloomberg TV. A graduate of the University of Notre Dame, James has served as a guest instructor at Harvard University and The Pennsylvania State University.